Business Code of Conduct

Complying with all relevant laws, standards and principles How we should act to achieve compliance with all relevant laws.
Basing business decisions on economic, social and environmental criteria and maintaining financial integrity How we spend company money, keep accurate records, manage contracts, consider health and safety when contracting suppliers and minimise our impact on the environment.
Voicing our opinions on industry issues while taking an apolitical stance How we are proactive and are thought leaders in our engagement with governments and other stakeholders; but do not make political party contributions.
Communicating openly with our stakeholders while maintaining commercial confidentiality How we communicate clearly and promptly with guidelines on protecting and sharing confidential information, dealings with competitors and receiving unsolicited business information.
Valuing our customers’ trust and safeguarding their personal information How we respect and protect customer privacy and guard against inappropriate or unwanted communication or spam.
Basing employee relationships on respect for individuals and their human rights How we provide equal opportunities, forbid harassment and bullying, prohibit alcohol and drugs in the workplace, and protect employee privacy.
Protecting the environment and improving the environmental and social benefits of our products and services How we require employees to be familiar with environmental laws, look for opportunities to reduce waste and dispose of materials carefully, limit travelling and make the most of online options.
Building trust in our communities and investing in social upliftment How we are sensitive to the needs of communities, listen to and actively communicate with them and get involved in social development through the Vodacom Foundation in each country we operate in.
Protecting the health and safety of our customers, employees, partners and communities How we require all employees to comply with the Vodacom Absolute Rules, report all infringements and act quickly to investigate and recommend improvements.
Acting with honesty, integrity and fairness in all our dealings How we avoid conflicts of interest, manage gifts and hospitality and extend our business principles to our business partners and suppliers.
Ensuring adherance to the Vodacom Way and code of conduct How employees make sure their own and others’ actions are in accordance with our values and business principles and report violations of the code of conduct.

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Why Choose Vodacom

Connecting anytime, anywhere

Wherever your business operates, Vodacom will be there; ensuring that your communications are seamless and efficient and your employees more productive and connected.    

Customized solutions

Our goal is simple: achieve the closest possible match between our services and your needs, and to provide a superior, consistent and differentiated service, consistently at a national and international level so that you can achieve your ambitions.

Committed SLA

Customer service availability as per contract signed for internet links is guarantee. When the internet link availability falls below the said standard, VBC deducts from the next invoice of customer an amount calculated as per the formula mentioned in the contract.

Vodacom Cameroon

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3rd Floor Douala Stock Exchange Building, Boulevard de la Liberte, Akwa,
Douala, Cameroon

Tel: +237 2 33 43 80 19

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